Shipping policy

Shipping & Return Policy

Free Standard Ecomony Shipping

Orders totaling $80.00–$175.00 (after coupons, discounts, and promotions) qualify for free standard economy shipping on a single order to one recipient at one destination address within the contiguous United States.

Free shipping and other online promotions do not apply to:

• Wedding or party favors
• Corporate gifting orders
• Fundraising orders
• Gift baskets
• Wholesale orders

Order Processing

Orders are processed within 24–48 business hours, Monday through Friday, excluding holidays. During the holiday season, processing times may extend to 5–7 business days or longer due to increased order volume.

Shipping hours are Monday–Friday, 10:00 AM–2:00 PM MST. We do not offer delayed or scheduled shipping. Express shipping is not available, and shipping is not available for addresses in Alaska, Hawaii, or outside the United States.

Delivery time begins once the package is in the shipping carrier's system and tracking has commenced — not at the time the order is placed.

In-Store Pickup

In-store pickup is offered seasonally and is not available year-round. When active, this option will appear at checkout. Please allow 5–7 business days for pickup orders, with additional time required during the holiday season.

If in-store pickup is not available online and you would like to arrange a pickup, please contact your preferred Redstone Olive Oil retail location directly.

Shipping Carrier Responsibility

Every order is carefully packaged before it leaves our facility. Once an order has been accepted by the shipping carrier, full responsibility for the shipment transfers to the carrier.

Redstone Olive Oil is not responsible for the product once it is in the carrier's possession, including but not limited to shipping delays, lost packages, damaged shipments, theft, misdelivery, weather conditions, or carrier service interruptions. All delivery-related claims must be filed directly with the shipping carrier using the tracking information provided.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Incorrect or incomplete addresses may result in processing delays, delivery delays, additional shipping charges, or returned shipments.

Shipping to a P.O. Box is not recommended. If a P.O. Box is provided, the order may be shipped via USPS, which may extend delivery times.

Redstone Olive Oil is not responsible for delays or delivery issues resulting from:

• Incorrect or incomplete addresses
• P.O. Box addresses
• Customer-entered shipping errors

Order Confirmation & Tracking

Orders should be placed while logged into your customer account whenever possible. A valid email address is required at checkout.

• A confirmation email is sent immediately after purchase.
• A second email containing tracking information is sent once the order is assigned a tracking number.

Please verify your email address carefully before completing your order, as it cannot be changed after submission. An incorrect email address may prevent delivery of order updates and shipment notifications.

Returns & Refunds

Reporting Product Issues

All product issues — including damaged, defective, incorrect, or incomplete orders — must be reported within 2 days of delivery by emailing orders@redstoneoliveoil.com. No other method of notification will be accepted.

Your report must include:

• Order number
• Description of the issue
• Clear photographs, if requested

Redstone Olive Oil reserves the right to determine, at its sole discretion, if a product is damaged, defective, incorrect, or incomplete and qualifies for a return or refund. 

Non-Defective Returns

Returns of non-defective merchandise may be requested in writing within 2 days of delivery, subject to the following conditions:

• Product must be unopened, unused, and in original condition.
• Return authorization must be obtained prior to shipping any merchandise back to us.
• Customer is responsible for all return shipping costs.
• Original shipping charges are non-refundable.
• Customs duties, taxes, and import fees are non-refundable.

Refunds are issued only after returned merchandise has been received and inspected.

Defective or Damaged Products

If a product arrives defective or damaged:

1. The issue must be reported to orders@redstoneoliveoil.com within 2 days of delivery.
2. Photographs may be requested for verification.
3. If a return is required, Redstone Olive Oil will provide return instructions. Redstone Olive Oil does not cover return shipping costs.
4. Upon approval, we will issue a replacement product, store credit, or a full refund, at our sole discretion.

If the cost of replacement shipping exceeds the value of the product, Redstone Olive Oil reserves the right to issue a refund or store credit in lieu of a replacement.

Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, notify orders@redstoneoliveoil.com within 2 days of delivery. Upon verification, Redstone Olive Oil will, at its sole discretion:

• Ship the correct or missing item at no additional charge;
• Issue a refund or store credit; or
• Request return of the incorrect merchandise prior to resolution.

If return shipping is required due to our error, we will provide return instructions.

Return Authorization Required

Merchandise must not be returned without prior authorization. Unsolicited return shipments will not be accepted and may be refused or returned to sender.

To request a return or report an issue, contact orders@redstoneoliveoil.com.

All returns, replacements, refunds, and credits are subject to review and are granted solely at the discretion of Redstone Olive Oil.